FREQUENTLY ASKED QUESTIONS
How is Your Service Different?
- Any Address – We pick up and drop off at your home, business, hotel, or airport.
- Better – All rides are non-stop, and no sharing.
- Flexible – We pick you up on your schedule 24/7.
- Safer – We won’t leave you stranded. We drive with the weather, traffic, and speed limits in mind. Additionally, all drivers go through a thorough background check.
- Convenient – Door to Door service- On time- every time!
What is your daily schedule?
We pick you up on your schedule 24/7.
What is my pick-up time at the airport?
We pick you up on your schedule 24/7.
What happens if my flight is delayed?
Please coordinate with us as soon as you know about your flight delay. Our operating agreement will allow our drivers to wait up to an hour for delays.
How soon should I make a reservation?
Although no set rule prevents you from booking last minute, it’s a good idea to make your reservation as soon as possible to ensure a driver is available and prevent delays.
What time should I be picked up?
We pick you up on your schedule 24/7.
Who are your drivers?
We are currently recruiting and screening our Drivers to ensure your ride is safe, pleasant, and comfortable.
What are the benefits of using our service?
Your trip is always non-stop with door-to-door service.
Does it make sense to use Uber or Lyft?
Uber and Lyft offer cheaper rates, so feel free to book with them if you prefer.
How much does this service cost?
We strive to maintain a high level of quality and reliability, so our rates are based distance, location, weather, and time. We will never compromise customer service for a cheaper price.
Does it cost anything to make changes to my reservation?
You can always change your reservation as needed.
How do cancelations work?
You can cancel anytime. However, the customer will incur a $10 processing fee for cancelations under 12 hours.
What type of vehicle will pick me up?
We will send the first available vehicle for your pick-up time and location. However, rest assured that our cars are clean and reliable for your convenience.